How it works
Three steps. Your brand the whole way.
Nothing here requires new software, a project team, or access to your system. You export, we work the list in your name, and orders land back in your ERP. Here is each step in full.
You export.
Accounts with no orders in 12 or more months, out of Prophet 21, Eclipse, Infor, NetSuite, Business Central, or a spreadsheet. If you can send old quotes too, send them: a stalled quote is the warmest door back in.
Ten minutes. If your ERP fights you on it, get us on the phone with whoever runs your system and we will walk them through it.
We reach out as you.
Under your brand, from your domain, in your voice. Each message references what that account actually bought and which quote stalled. No blast, no template smell: a short note from a supplier they already know, about products they already used.
You approve the messages before anything sends. No discounts or pricing promises without your written say-so. Replies go to your team, not ours.
The cadence is respectful. These are your customers, and the fastest way to lose one for good is to pester them.
Orders come back into your ERP.
Because they are your orders. Your counter takes them, your trucks deliver them, your invoices go out. You pay a share of the gross profit those accounts produce.
How counting works. An account counts as reactivated when it had no orders for 12 or more months and then places an order within 90 days of a message we sent it. That definition is agreed in writing before the first message goes out, and it does not move afterward. Fixing the rule first is the whole point: it means neither of us is arguing about individual accounts later, when there is money attached to the answer.
You send a monthly order report. We match it against the outreach list. We both read the same one-page tally, built from your numbers, not ours.
When you will know. The 90 days is not a prediction, it is the measuring window. An order after that window is a customer you got back, and it is not one we count or bill for. So the question of whether this worked has an answer date, and it is on the calendar before anything sends.
Common questions
- Is this safe for my customer relationships?
- Yes. Your brand, your voice, a respectful cadence, and you approve everything before it sends. We never discount without your written approval. The message is a supplier they know checking in, not a stranger selling.
- Do you need access to our ERP?
- No. One export file. Nothing connects to anything.
- What do you need from us?
- One export to start, a monthly order report so we are both counting the same way, and someone on your team to answer the customers who come back. That is the whole ask.
- What does it cost?
- The audit is free, and it stays free whether or not we ever work together. If you engage us after it, there is a setup fee at signing. It is credited against what you owe us later, and it comes back to you if a stated threshold is not met. The conditions on that refund are written out on the home page, in the same block as the promise. After that we are paid a share of the gross profit on the accounts that come back. We walk through the whole structure on the audit review call, with your own numbers in front of you.
- Do you work with my competitors?
- One distributor per trade, per market. It is in the agreement. Once an agreement is signed in your trade and your market, that market is spoken for.
- What systems do you support?
- Anything that can export order history: Prophet 21, Eclipse, Infor, NetSuite, Business Central, even spreadsheets.
Step one takes ten minutes. Start there.
Or call (949) 378-7144. A person answers.